— Part One —
Since Patti and I had planned this trip to Portland months before my illness, to celebrate the 38th birthday of our youngest child by attending the Portland Jazz Festival, I was determined to make it happen. Justin and I are both drummers/percussionists and avid jazz fans, so this was a perfect gift for each of us. Airline tickets had been arranged through the use of Frequent Flyer Miles, which we didn't want to lose, and the music and good vibes of the PDX Festival were certain to have a positive healing effect. An upgraded room in the historic Heathman Hotel immediately adjacent to the main venue for the festival had also been booked.We arrived at Anchorage International Airport at about 11:00pm for my "redeye" flight to Seattle and beyond. Things went smoothly at check-in, and they had a wheelchair awaiting, as requested.
After a thorough pat down by a very pleasant TSA agent, Patti pushed me to my gate. She was also allowed to board the aircraft to help get me situated in my seat and make sure that my oxygen was flowing properly. A very rude, impatient airline employee barked at Patti that she had to de-plane within seconds of me sitting down, the only negative encounter of the entire trip.
Before the majority of passengers had even boarded the plane, a flight attendant approached me and said that she would assist me in any way I needed during the flight. She informed me that she had just completed training regarding portable oxygen devices on aircraft, but was unfamiliar with my particular machine, so asked for some particulars. I showed her the controls and described the process for changing batteries, which she offered to assist with if needed.
Just after reaching cruising altitude, I asked for some water which I promptly spilled all over my lap and into the depression of my seat. My two fellow passengers and a flight attendant came to my rescue, getting some paper towels and helping to soak up as much water as possible. This was not a good start to my trip, but things smoothed out nicely as I had a bite to eat and closely monitored R2 O2 for battery life, making adjustments in air flow to help compensate for higher altitudes.
The flight crew on my Alaska Airlines flight to Seattle could not have been nicer or more helpful, even assisting with a battery change prior to arriving at SeaTac. They also made certain that there was a wheelchair to meet me at the jetway and take me to the gate for my Horizon Air commuter flight to Portland. This flight crew was not only extremely professional and pleasant, they were genuinely concerned with my well-being. My hat is off to them, and I made sure they knew how appreciative I was of their kindness and personal attention as we parted.Thursday, February 12, 2009
— Part Two —
I was wheeled to my new gate by a very gentle, soft-spoken young man from Ethiopia ... Ahmad (remember his name for future reference).
Ahmad turned me over to an absolutely incredible Alaska Airlines flight line crew who specialize in handling situations such as mine. First, I met Marlene, a very special lady who told me that she would soon place me in the hands of Joe, "the best in the business!"
She didn't overstate Joe's credentials. They were both incredibly caring and determined, with Joe delivering me right to my seat on the Horizon Air commuter jet while Marlene helped guide Joe — all the while carrying my rather hefty carry on luggage. Alaska Airlines has many remarkably sensitive employees, but these two are very special in my experience.I had a pretty uneventful flight to Portland, chatting with a very bright high school student named Makayla, who was headed to a Tai Kwon Do tournament in Las Vegas.
Upon arrival in Portland I was met with a wheelchair by a man who simply called himself "Brown" who had worked at PDX for 18 years and who happily announced that he was retiring in 2 months. After a silly mixup with TSA (long story involving "Brown") centered around a dinky Swiss Army knife and wine cork puller in my checked luggage (which I was able to explain and rectify), I was taken to the spacious, newly completed Alaska Airlines Board Room to wait for Justin to arrive from California. I had called Alaska Airlines days earlier and explained my medical situation and the difference in flight arrival times of me and Justin. I didn't want to sit in the baggage claim area or main concourse for 3 hours awaiting Justin's flight. I also needed a place to plug in R2O2 and charge its batteries.
We had received a complimentary one day pass to Alaska Airlines Board Room which Patti and I couldn't locate, but Carolyn, an administrator in Seattle, kindly added me to their guest list without hesitation. This allowed me to relax, have some breakfast and plug in my oxygen machine in a very comfortable setting for me to wait for Justin's arrival. The concierge and staff were extremely helpful and gracious — providing a perfect early morning experience. This was the beginning of what became a wonderful daily feeling of being embraced by a city ... the lovely city of Portland, Oregon.
When Justin appeared in the Board Room, everything seemed to be clicking just the way I had hoped for this special weekend in Portland. It was still quite early in the morning, so we hung around for another hour or so and enjoyed some coffee, bagels and juice together before asking the concierge to request a wheelchair for me.
A very friendly, feisty veteran of PDX named Donna appeared to take us to get our luggage and purchase tickets for our trip via TriMet's MAX Red Line (light rail) into downtown Portland. We got off at Pioneer Square, only a few blocks from our hotel and headed straight for Nordstrom, mere steps away, where I promptly took advantage of their upscale men's room facilities.




